Online Services / NHS App Advice

Posted on April 22nd, 2024

Thank you for your patience during our recent IT changes, work is now complete, and NHS App access is available once more.

The NHS app is our preferred way of patients ordering medication and accessing your records online.

The app enables you to:

• Order repeat prescriptions and nominate a pharmacy where you would like to collect them
• View your detailed GP health record
• Book and manage COVID-19 vaccinations
• Register your organ donation decision
• Choose how the NHS uses your data
• See / find out your NHS number

If You Have Never Used The NHS APP

Simply install the App from your phone’s app store and follow the instructions on screen to register or use the website at https://www.nhsapp.service.nhs.uk/login.

If You Previously Used the NHS App

The app may have stopped working for Wawn Street patients for a few days during our IT changes, but any issues should now be resolved.

If You Can’t Login to The NHS App

If you are having trouble logging into the app, this is not related to the recent changes, and you should try to reset your password. You can find instructions on how to do so at https://help.login.nhs.uk/manage/passwords.  Please note, the practice is unable to provide any direct technical support for the NHS app.

If You Can Login to The NHS App but Can’t See Your GP Health Record

If you are logged in but are unable to view your GP Health Record, please try logging out of the NHS App, uninstalling and reinstalling it from the app store and then logging in again.

If this does not resolve your issue, you may try deleting and recreating your NHS account.  You can find instructions on how to do this at https://help.login.nhs.uk/manage/passwords/.  Please be aware that if you do this, you may need to repeat the identity verification process.

If you are unable to meet the requirements of the identity verification process, you can send us an email to nencicb-styn.tmgsecretaries@nhs.net from the email address we have on file for you to obtain a “Linkage key”, which can be used to bypass the identity verification process.  To avoid delay, please contact us from the correct email address and include your full name, address, date of birth and telephone number in the body of the email using the subject “Linkage key”.  We aim to respond to requests for linkage keys within 10 working days and keys are valid for 14 days from the day they are generated.

If you have any difficulty in following these instructions, please see below for details on how to obtain technical support.

If You Use an Alternative App / Website

Our preferred method of online access is the NHS App. If you have previously used a different service and are now having difficulty, we would suggest re-registering via the NHS App. If you wish to continue to use the same service, please follow the instructions above in order to obtain a linkage key to re-link your account.

Technical Support

Please do not contact us directly for technical support. We are unable to provide direct support and your query will be dealt with more efficiently by the NHS App helpdesk.  You can reach the NHS App help desk at nhsapp@nhs.net who are ready to support you.